Shipping policy
Shipping and Delivery
Do you deliver to my location?
Serviceability depends on the location pin code and the nature of payment. Please reach out to our customer care team for any related queries
How are products delivered to me?
At Luxuryz, we take great care in delivering your products to you, and we partner only with reputed national couriers. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment.
Is there any additional delivery charge?
Shipping within India is FREE for all orders above Rs. 9999. For orders below that, we charge a flat Rs. 100 shipping fee.
How do I track my order?
‘My Orders page would provide you with complete information of your order including the order status, payment status and tracking details.
What are the shipping timelines?
Because each craftsman and artisans process is unique, shipping times may vary. Look for shipping info on the product page for individual shipping times
On what days of week can I expect my order?
Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
Can I change the billing and delivery address of my recent order?
Address change will be accepted only if order has not been shipped. Address change is only possible if new location is within the same state.
Can I reschedule my delivery?
Yes, you may request to reschedule the delivery by calling the Luxuryz care team on 9616262652 from 9:30AM to 7:00PM IST, Mon to Sat or email us at support@luxuryz.in.
I have only received part of my order. When’s the remaining expected to arrive?
The reasons why you would have partially received the order could be:
- The dispatch timeline of the products ordered vary
- We shipped out your items in two different shipments. The other would still be in transit.
- The stock for the remaining items was not available. In this case, you will receive a cancellation notification via email and the refund for the items will be initiated.
What should I do if I miss the delivery?
We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice. So, if you have missed the delivery please do not worry, we will try to make an attempt again. We’ll also try and drop you a call, in case you miss the delivery to understand your delivery requirements.
Can I check the product before accepting the delivery?
Unfortunately, we do not offer open delivery, and you cannot check the product before accepting it
